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Service Overview
Client Charter

EuroDebt Helpline

 

 

 

 

EuroDebt Services

Key features of the EuroDebt service are:

Confidential - It is confidential and non-judgemental, you are our client. We have established a Client Charter that sets out the service you can expect from EuroDebt.

An appointment within 2 days - You receive immediate confirmation of your Advisor appointment once you contact EuroDebt by telephone. Our aim is for a Regional Advisor to meet you within 2 working days of you contacting EuroDebt.

Prioritising debts - We will support you in dealing with arrears on priority debts like your mortgage, rent, council tax or utility arrears.

Prioritising court actions - Urgent processing of court documentation, for example, to try to stop bailiffs entering your property or get a variation order on any judgment debts you may have.

Rapid contact with your creditors - Upon approval of your Debt Management Agreement (DMA), EuroDebt will contact your creditors within 2 working days to advise of our appointment and to request up-to-date balances and request that interest & charges be frozen. We have a specialist Creditor Liaison Manager and their role is to ensure that we deal with the right contacts within each creditor organisation. Moving your account from one of the collection departments or debt collection agencies to a specialist "hardship" unit can be a very important first step.

Making Payments - We accept payments over the Internet or over the telephone. Flexibility is very important when administering payments when you have the funds available. We offer many of our clients an Allpay payment card that allows them to make weekly or ad hoc payments at the Post Office or any shop showing the Payzone sign.

14 day cooling off period - Whilst EuroDebt is not bound by Distance Selling Regulations, we do offer a 14 day "cooling off" period after you sign the agreement. You will be offered the opportunity to waive this right if you want to immediately move onto a plan.

Full & Final Settlements - We offer to negotiate full & final settlements with creditors with the objective of reducing the final balance paid to settle the debt. This would then be shown as a "satisfied" balance on your credit file. This has the benefit of improving your credit rating should you apply for credit in the future. This is most common where someone entered a Debt Management Plan because of major adverse changes in personal circumstances, such as divorce, bereavement, illness, accident, but their position positively changes during the term of the plan.

Annual Financial Reviews - We offer regular financial reviews. These take place at least once a year, on the anniversary of you joining the plan or your last annual review. Creditors may also request reviews which we will deal with at short notice.



In association with:
SAVING YOUR HOME LTD, a registered introducer of €uroDebt Financial Services.
€uroDebt Financial Services is a trading style of Pentagon (UK) Limited, registered in England with registration number 03267970 at the registered office and head office address of 7 Franklin Court, Stannard Way, Priory Business Park, Bedford, MK44 3JZ.
Authorised and regulated by the Financial Services Authority (FSA)
Licensed under the Consumer Credit Act 1974 (CCL No: 421901)
Data Protection Reg. No: Z7134790 VAT No.: 694 3030 35

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